Case Study
 

How Belkin Increased User Satisfaction

Learn how DataScience.com helped Belkin increased its product ratings and net promoter score.

Belkin's WeMo division was spending hours each week sifting through online reviews and surveys in search of valuable data that could help improve customer satisfaction with its IoT products. With the help of DataScience.com, the consumer electronics manufacturer automated that process and increased its product ratings from two to four stars and its net promoter score by 500%.

belkin-data-science-case-study
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Average WeMo product ratings in the App Store increased from 2 to 3.5 stars.
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With DataScience.com, Belkin's net promoter score increased 500%.
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A model found that negative reviews often cited difficulty installing firmware updates.
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Belkin designed a process to inform the product team of customer feedback.